The importance of customer service satisfaction, within a given industry, has never been more critical than it is today., This fact is highlighted even more when considering a Certification Body, as the numerous options and competitve pricing can leave interested parties searching for a differentiator. Exceptional customer service is it. 

As part of The Smithers Quality Assessments Division's yearly compiling of customer satisfaction survey scores, we have designed an infographic to display the results in an easily digestible way. 

View our infographic to discover:

• What is Net Promoter Score? What does it tell us?
• How Smithers rated in Customer Experience?
• What some of our clients said 
• Ratings for responsiveness, communications, expertise, quality, delivery, and more